Cancellation and Refunds Policy

1. Order Cancellation

1.1 Before Shipment

You may cancel your order before it is shipped by:

• Contacting our customer support team on these numbers - (+91) 9923067286 / 9764417286 / 7030890979

1.2 After Shipment

Once your order has been shipped, you cannot cancel it. However, you may return the product after delivery as per our return policy.

2. Return Policy

2.1 Return Window

We accept returns within 7 days of delivery for the following reasons:

• Product received is damaged or defective
• Wrong product received
• Product does not match the description
• Size or fit issues (for clothing items)

2.2 Non-Returnable Items

The following items cannot be returned:

• Personal care items (for hygiene reasons)
• Customized or personalized products
• Products marked as "Non-Returnable"
• Items purchased during clearance sales
• Gift cards and vouchers

2.3 Return Conditions

To be eligible for return, products must:

• Be in original packaging
• Show no signs of use or wear
• Include all original tags and accessories
• Not be damaged due to customer handling

3. Return Process

3.1 Initiating a Return

To initiate a return:

Contacting our customer support team on these numbers - (+91) 9923067286 / 9764417286 / 7030890979

3.2 Return Shipping

Return shipping costs:

• Free Returns: For damaged, defective, or wrong items
• Customer Pays: For size/fit issues or change of mind
• Pickup Service: Available in select cities at no extra cost

4. Refund Policy

4.1 Refund Processing Time

Refunds are processed within 7-14 business days after we receive and inspect the returned item:

• Credit/Debit Cards: 5-10 business days
• UPI Payments: 2-3 business days
• Net Banking: 3-5 business days
• Digital Wallets: 1-2 business days

4.2 Refund Amount

The refund amount will include:

• Full product price
• Original shipping charges (if applicable)
• Taxes paid on the product

Note: Return shipping charges (if paid by customer) will not be refunded.

4.3 Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing accessories. The deduction amount will be communicated to you before processing the refund.

5. Exchange Policy

5.1 Size Exchanges

For size-related issues:

• Exchanges are free of charge
• Available within 7 days of delivery
• Subject to stock availability
• Original shipping charges apply for the new item

5.2 Product Exchanges

Product exchanges are available for items of equal or lesser value. If the new item costs more, you will need to pay the difference.

6. Damaged or Defective Items

6.1 Immediate Reporting

If you receive a damaged or defective item:

• Do not accept the delivery if damage is visible
• Take photos of the damage immediately
• Contact us within 24 hours of delivery
• Provide order number and photos

6.2 Replacement or Refund

For damaged or defective items, we offer:

• Free replacement (subject to availability)
• Full refund including shipping charges
• Free pickup of the damaged item

7. Cancellation and Refund Timeline

8. Contact Information

For cancellation, return, or refund inquiries, please contact us:

9. Policy Updates

This cancellation and refunds policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the updated policy.

10. Legal Rights

This policy does not affect your statutory rights under the Consumer Protection Act, 2019, and other applicable Indian laws. You have the right to approach consumer forums if you are not satisfied with our resolution.