Privacy Policy

1. Introduction

Eshal Hajj & Umrah Store ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Razorpay)
• Account credentials (username, password)
• Order history and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send marketing communications (with your consent)
• Improve our website and services
• Provide customer support
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)
• Order fulfillment and shipping
• Website hosting and maintenance
• Customer support services
• Analytics and marketing services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through Razorpay
• Regular security assessments
• Access controls and authentication
• Data backup and recovery procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Under applicable Indian laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

8. Marketing Communications

We may send you marketing communications about our products and services. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your account preferences

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

14. Grievance Redressal

If you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer at grievance@eshaltravels.com. We will respond to your grievance within 30 days.