Terms and Conditions

1. Acceptance of Terms

By accessing and using the Eshal Hajj & Umrah Store website (hereinafter referred to as "the Website"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Eshal Hajj & Umrah Store provides an online platform for the sale of comprehensive Hajj and Umrah kits for men, women and children, Hajj and Umrah related products, including but not limited to prayer mats, ihram clothing, prayer beads, and other religious items. Our services include product browsing, ordering, payment processing, and delivery.

3. User Registration and Account

To access certain features of our website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate, current, and complete
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Product Information and Pricing

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, colors, information, or other content available on the website are accurate, complete, reliable, current, or error-free.

All prices are in Indian Rupees (INR) and are subject to change without notice. Applicable taxes and shipping charges will be added to your order total.

5. Ordering and Payment

By placing an order, you:

• Confirm that all information provided is accurate and complete
• Agree to pay the full amount specified for the order
• Authorize us to process your payment through our secure payment gateway

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

6. Payment Terms

We accept payments through Razorpay, which supports various payment methods including:

• Credit and debit cards
• UPI payments
• Net banking
• Digital wallets

7. Shipping and Delivery

We ship to addresses within India. Delivery times may vary based on your location and the shipping method selected. While we strive to deliver within the estimated timeframe, we cannot guarantee exact delivery dates.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

8. Returns and Refunds

Please refer to our separate "Cancellation and Refunds" policy for detailed information about returns, exchanges, and refunds.

9. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Eshal Hajj & Umrah Store or its content suppliers and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written consent.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website, to understand our practices regarding the collection and use of your personal information.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Eshal Hajj & Umrah Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the website or any products purchased through it.

Our total liability to you for any claims arising from your use of the website or products shall not exceed the amount you paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Eshal Hajj & Umrah Store and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the website or violation of these terms.

13. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

14. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

15. Contact Information

For cancellation, return, or refund inquiries, please contact us: