Shipping Policy

1. Shipping Areas

Eshal Hajj & Umrah Store currently ships to all states and union territories within India. We do not ship internationally at this time.

2. Shipping Rates

Our shipping rates are calculated based on your delivery location:

• Maharashtra: ₹80 per kg (minimum 1 kg)
• Other States: ₹120 per kg (minimum 1 kg)

3. Shipping Methods

We offer the following shipping option:

• Standard Delivery: 5-7 business days

4. Order Processing Time

Orders are typically processed within 24-48 hours of payment confirmation. Processing times may be longer during peak seasons or holidays.

Once your order is shipped, you will receive a confirmation email with tracking information.

5. Delivery Timeframes

Estimated delivery times by location:

• Metro Cities: 2-4 business days
• Tier 2 Cities: 3-6 business days
• Rural Areas: 5-8 business days
• Remote Locations: 7-10 business days

6. Package Tracking

All shipments include tracking information. You can track your order through:

• Direct tracking on courier websites
• Customer support assistance

7. Delivery Attempts

Our delivery partners will make up to 3 delivery attempts:

• First attempt: At the provided address during business hours
• Second attempt: Next business day
• Third attempt: Following business day

If all attempts fail, the package will be returned to our facility, and you will be contacted for alternative arrangements.

8. Delivery Requirements

To ensure successful delivery:

• Provide a complete and accurate delivery address
• Include a valid phone number for delivery coordination
• Ensure someone is available to receive the package
• Provide any specific delivery instructions if needed

9. Package Insurance

All packages are insured for their declared value. In case of damage or loss during transit, we will assist you in filing a claim with the courier company.

10. Delivery Exceptions

Delivery may be delayed or affected by:

• Natural disasters or extreme weather conditions
• Public holidays or strikes
• Remote or inaccessible locations
• Customs clearance (if applicable)
• Incomplete or incorrect address information

11. Failed Deliveries

If delivery fails due to:

• Incorrect Address: Additional shipping charges will apply for re-delivery
• Recipient Unavailable: Package will be held for pickup or re-delivery
• Refused Delivery: Return shipping charges will be deducted from refund

12. Package Pickup

If you prefer to pick up your order, please contact us before placing the order. Pickup is available from our warehouse during business hours (Monday to Saturday, 9:00 AM to 6:00 PM).

13. Shipping Partners

We partner with reliable courier services including:

• Mark Express
• Shree Maruti Courier Services
• Quick Ship Enterprises
• Bigship

14. Special Handling

Some products may require special handling:

• Fragile Items: Extra packaging and careful handling
• Heavy Items: Additional charges may apply
• Temperature-Sensitive Items: Special packaging and expedited shipping

15. Contact Information

For shipping-related inquiries, please contact us at:

16. Policy Updates

This shipping policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the updated policy.